Frequently Asked Questions
Q: I have an existing PayPal Auto Renewing subscription and would like to cancel it in favor of your new payment processor?
A: First you should cancel the “Preapproved Payment” to the WarRoom in your PayPal account, see the Q/A section directly below this for how to do that. Then, once your pre-paid subscription time expires, you can re-subscribe with our new payment processor on the Membership Levels page.
Q: How do I cancel my PayPal Auto Renewing subscription without losing pre-paid subscription time?
A: You can cancel your PayPal Auto Renewing subscription via the Membership Cancel page but that will immediately cancel any remaining pre-paid subscription time you already paid for in you last automatic payment from PayPal. To avoid immediate cancellation of your active subscription, log into your PayPal account and cancel the Warroom Media Inc “Preapproved Payment” instead, refer to these PayPal instructions for how to do so. Then, once your existing subscription expires you can re-subscribe with our new payment processor on the Membership Levels page.
Q: How do I change the debit/credit card used to make monthly payments to my Auto Renewing subscription?
A: You can change the card used to make future payments via the Membership Account page by clicking on the Update Billing Info link, you will be prompted to enter your new card details. Once your new card information is accepted, all future automatic payments will be made using this new debit/credit card.
Q: I can’t log in?
A: Make sure you are logging into the WarRoom Members website, and not the public WarRoom website. Make sure you enter the username you chose when you registered or your email address associated with your WarRoom account in the username field . If you continue to have trouble, click on the Lost your password? link on the log in page to have an email with password reset instruction sent to you.
Q: The members site is complaining that my specified account name or email address already exists when I try to register/create a new account?
A: Member accounts are required to have unique account names and email addresses, and remain active when your subscription is canceled or expired. If your active subscription has expired or you previously canceled it, log in to your existing members account and select a new subscription level then complete the payment process to reactivate your subscription.
Q: What is playing on the Live Stream page outside Quinn’s Monday through Friday 6am to 9am live show hours?
A: The most recent show archive plays in a continuous loop during those times.
Q: Do you have a number to call in Membership subscriptions over the phone?
A: No, sorry… all subscriptions are made through this website and paid for with a credit or debit card issued by a United States bank.